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Input Junkie - Don't buy anything from indoo.com
October 27th, 2005
02:56 pm

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Don't buy anything from indoo.com
On September 5, I ordered a copy of _A Hatful of Sky_ from indoo.com (a half.com seller) for $7.16.

They had 95% positive feedback, but I wish I'd looked at the negative feedbacks--they were for failed orders and ignored emails. Considering that half.com makes it somewhat difficult to leave negative feedback, I should have realized that 5% negative probably indicates a higher rate of unsatisfactory transactions.

At some point, well after it was due to arrive, I emailed them. No reply.

I'd pretty much written the thing off, then I got a refund for $2.25. When I emailed them about it (no insults, but I admit, no courtesy either), they said
there was a 15% restocking fee and $1.42 postage. Even with their deductions, I'm still $2.42 short.

On the one hand, it's a small amount of money. On the other, I'm feeling insulted as well as ripped off.

(61 comments | Leave a comment)

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[User Picture]
From:wings13
Date:October 27th, 2005 07:30 pm (UTC)
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Wait... you didn't get the book, but they charged you a restocking fee? How do they justify that???
[User Picture]
From:filkerdave
Date:October 27th, 2005 07:37 pm (UTC)
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Urmn...

A restocking fee and postage on something they never shipped?
[User Picture]
From:mneme
Date:October 27th, 2005 07:37 pm (UTC)
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IANAL, but yes, this is fraud.
Indoo.com - (Anonymous) - Expand
Indoo.com - (Anonymous) - Expand
Indoo.com - (Anonymous) - Expand
[User Picture]
From:dcseain
Date:October 27th, 2005 07:38 pm (UTC)
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What mneme said. That just ain't right. At all.
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From:dcseain
Date:October 27th, 2005 07:40 pm (UTC)
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At minimum, you should complain the the state Attorney General's office (or being you're in PA, perhaps it the Commonwealth's Attorney's office, as it is here in VA.)
[User Picture]
From:cellio
Date:October 27th, 2005 08:24 pm (UTC)
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I ordered something through half.com once that never arrived (something in the $100 range). It took forever -- and invoking the Attorney General -- to get a refund from them after the seller went silent. His feedback had been previously good and then apparently he stiffed a bunch of people all at once, but even that didn't get half.com's attention.

I have not shopped with them since.
From:nancylebov
Date:October 27th, 2005 09:00 pm (UTC)
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I think you have a point.

It's possible that someone had fraudulently taken over a legitimate sellers reputation. Even so, half.com should have more concern with something like that happening.
[User Picture]
From:supremeherptile
Date:October 27th, 2005 09:51 pm (UTC)
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Well, I never have, but because of your warning, I never will. Thanks for th ehads-up!
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From:quarkwiz
Date:October 27th, 2005 10:02 pm (UTC)
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Wait. So...you still don't have the book? Are you in need of a copy? If so, let me scrounge here at the office. That's one of our titles. Let me know if you want one, okay?
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From:water_neko
Date:October 28th, 2005 12:45 am (UTC)
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Oy ve...I'm sorry that happened to you...

Something quite similar happened with me and Amazon.com. I can't even find a way to e-mail or call them...the link to "Contact Us" is totally misleading...

Is there any sort of law about online stores and customer service?
From:(Anonymous)
Date:October 28th, 2005 08:10 pm (UTC)

Contacting amazon.com by phone

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credit Amazon.com Cards 888-247-4080 Account number then 5 web retail Amazon.com 800-201-7575 Direct to human! (from find-a-human at https://www.quickbase.com/db/bam6rdiey?a=q&qid=5 ) -- Ron
[User Picture]
From:mouseworks
Date:October 28th, 2005 10:46 am (UTC)

One of Handango's clients did the same to me and I wasn't credited

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I'll buy on-line programs that go through Kagi because I've never had any problems, but Handango handled the credit card end of a sale from a Novosibersk software company and the Russians never came through with a password and Handango didn't care.

My guess is that there are a lot of semi-legit places out there and the money they rip off is small enough not to be much of a problem, so they do it.

Amazon does have a reputation to protect so putting up a website about them being a problem and mailing the url to them or putting it in a review of the book you didn't get might get their attention.
From:nancylebov
Date:October 28th, 2005 11:41 am (UTC)

Re: One of Handango's clients did the same to me and I wasn't credited

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I've looked at Kagi's site. Do you mean that you only deal with sellers who use Kagi?

This was a half.com thing--they're affiliated with Ebay. Amazon links to them, I think, but I'm not as sure that they care. I'll probably take it to Ebay, since the connection is closer. I've complained to paypal, but it could take 45 days for them to get back to me. On the other hand, paypal is in an excellent position to make life hard for indoo.com.
[User Picture]
From:pyrzqxgl
Date:November 6th, 2005 07:44 pm (UTC)
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Last year when a CD I ordered never showed up I complained and got a full refund directly from half.com. I'd say you should definitely file a claim with half.com, except that according to their Buyer Protection Policy "you have a maximum of 60 days from the date of your order to file a Buyer Protection Claim", so you've just gone past the limit. Ugh.

I'm reading A Hatful of Sky to my children right now (well, as in the next chapter later today), actually.
From:nancylebov
Date:November 7th, 2005 12:33 pm (UTC)
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Thanks. I might complain to half.com anyway, just to give them a heads-up about indoo.com.
From:thatssomelanie
Date:February 24th, 2007 03:21 am (UTC)

Yes, Indoo is Awful!

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I can very much second your feelings about this Indoo crap. I ordered a 75 dollar textbook from them over a month ago. They claimed it was shipped the same day. I constantly emailed them, as I never got it. They kept saying 'oh the mail is slow, just wait'. I sent multiple emails to them demanding a refund, as I had already re-ordered it from another seller and got it within a few days. Every time I made a demand for refund, they would put me off and say to just give it a little more time. Finally, another four weeks after that, I receive a package from them. I considered just straight refusing it, but I instead took it, then opened it, and it wasn't even what I ordered. It was a ten year old book about a philosopher with obvious water damage and black mold on it. Upon entering the package tracking code into the USPS website, I found that they had outright lied, as the package wasn't shipped until after my 2nd complaint/demand. Maybe they think they can screw someone over and they will just let it slide. I am a mid-20's college student taking 24 semester hours with little-to-no money for simple things like my rent, and I've now been shafted for about 80 dollars by this crooked seller. I'm still demanding refunds from them, as apparently they've had about 1,000 other negative feedbacks. Much like you, I wish I would have read into the feedback before getting myself into their little web.
From:(Anonymous)
Date:October 22nd, 2010 09:59 pm (UTC)

Re: Yes, Indoo is Awful!

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I've had an awful experience with this company as well. My suggestion is to
go through your credit card company. If you delete the charge with them, more
than likely they will credit your account. That's what they did for me.

From:(Anonymous)
Date:August 16th, 2007 08:24 pm (UTC)

I agree: don't buy anything from indoo.com

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I have the same awful experience with indoo.com
From:(Anonymous)
Date:September 6th, 2007 11:34 pm (UTC)

Re: I agree: don't buy anything from indoo.com

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I've been ordering online for more than five years and NEVER had service this poor!! I ordered an idea/cook/life book by Mary Jane Butters for my wife and received an audio version! Bait-n-switch at it's finest!! Thanks indoo.com!! To those responsible: May the fleas of a thousand camels infest your under garments!!
From:(Anonymous)
Date:January 30th, 2008 08:19 pm (UTC)

Indoo.com fraud

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1-25-08 I placed an order with Indoo.com through Amazon.com.
1-29-08 I received an email confirmation that my order was SHIPPED.
1-30-08 I received an out-of-stock notice saying the item will NOT
be shipped.
Looks like I've been duped with the rest of you.
How can we get at this ENRON-like outfit?
Chris Uehlein
chrisxm@bluecloud.org
From:(Anonymous)
Date:January 30th, 2008 08:55 pm (UTC)

Re: Indoo.com fraud

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Oops! I've too hastily judged my experience iwth indoo.com.
I've just received notice of a refund for my indoo.com order
directly from Amazon.com.
chrisxm@bluecloud.org
Re: Indoo.com fraud - (Anonymous) - Expand
Re: Indoo.com fraud - (Anonymous) - Expand
[User Picture]
From:paisleyprinted
Date:April 2nd, 2008 09:28 pm (UTC)
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I know it's been years since you posted this but I found this entry while doing a google search for information on indoo.com. They sent me the wrong book, promised me they would correct the error and send me the right book within a week, and never did. Now they won't answer my emails. I have filed a claim with ebay but like you said, they probably aren't going to take it seriously because the transaction was less than $10.

Anyway I wanted to let you know that if you're feeling vindictive and want to contact them directly, their number is (732) 382-2600. No one answered and I've only been able to leave nasty voicemails, but rest assured they'll be getting at least nasty voicemail a day until I get my money back or I get the correct book. If not, I have their address and if I'm ever in the New Jersey area, I'll be showing up at their door.
From:nancylebov
Date:April 2nd, 2008 10:10 pm (UTC)
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It's enough for me that this thread shows up second (or third, depending on how you count) if you google indoo.com. Good luck.
From:(Anonymous)
Date:August 29th, 2008 01:10 am (UTC)

Indoo.com

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I had the very same service from them as you did...I placed an order and then after almost 4 weeks the book arrived. Same day I had ordered from other vendors and their books arrived within 7 to 10 days. The lack of response was just salt in the wound. Thanks for letting me vent...

Jann
From:(Anonymous)
Date:September 3rd, 2008 10:00 pm (UTC)
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We ordered one book and it took forever to come. All we could find was that it was supposedly shipped. I left two e-mails to them and they were never returned.
From:(Anonymous)
Date:October 3rd, 2008 05:17 pm (UTC)

Indoo.com 2008

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Gee, I wish I'd seen this long thread before I ordered my son's $100 lab manual from them! I ordered it 9/10. As of 10/3, it's still not here. They've not answered either one of my 2 e-mails, and I just left them a phone message. Since reading these threads, I also filed a BBB complaint. (Thanks to the person who posted the how-to.) My next step is to contact abebooks.com directly, and recommend that they no longer carry this unscrupulous seller. I've used amazon.com, half.com and abebooks.com with great success previously. Indoo.com is the only lemon I've encountered.
Re: Indoo.com 2008 - (Anonymous) - Expand
Re: Indoo.com 2008 - (Anonymous) - Expand
From:(Anonymous)
Date:January 23rd, 2009 07:09 pm (UTC)

Amazing these crooks are still in business!!!!!!!!!

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Hey,

I ordered a wall calendar on January 2, 2009, thru amazon.com from a seller named allnewbooks, I received an email from indoo.com on january 5th, 2009 saying my item was shipped via media mail, their in new jersey, i'm in long island new york, you do the math it should have taken merely a few days to travel one state over lol

On January 23rd, 2009 I got this from indoo.com:

Dear Customer,

We shipped your order on 01/05/2009 via USPS media mail, we received a message from postal department saying that your package was lost in transit. We initiated a postal trace on the package. We are issuing full refund for the cost of the item and the shipping charges involved. We apologize for the inconvenience caused to you. Please let us know if you have any questions.

Thank You
--Indoo.com


Notice how they claim the post office contacted them about losing the package??? I have never in my life heard such a BS story. If the post office lost it, how would they know to contact him about it? and I'm pretty sure when i fill out a tracking slip, They dont ask for your contact info. I've experienced the same complaints as all of you here who have been complaining since as far back as 2005??

I'm really curious as to how this company is still able to practice FRAUD. Better Business Bureau? WTF are they doing, Seriously?
[User Picture]
From:naughtybeard
Date:May 30th, 2009 04:06 am (UTC)

Re: Amazing these crooks are still in business!!!!!!!!!

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I'm piling on!

I bought a book from indoo.com through www.abebooks.com on April 23, 2009. On May 7, I received the wrong book.

I contacted them on May 8 about initiating a return and indicated that I still wanted my book rather than my money back. I also asked them to confirm that they'd pay the shipping charges for me to return the book. They said yes.

I shipped the book out to them on May 11. I e-mailed them yesterday, May 28, to let them know I still hadn't received my book and to ask after the status of my return/exchange. They asked me if I had a tracking number.

Fortunately, I do. USPS delivered my package to them on May 13.

I'm asking for my money back instead of the book now - I really don't want these people to have my business. I haven't been impressed with the customer service at all (although I suppose I should feel lucky that I'm getting any response at all, given some of the other experiences I've read about here.) We'll see whether they actually process my refund or not, and if they do, whether I get the full amount I paid.

What's really frustrating is that abebooks doesn't have a feedback mechanism - all of the ratings displayed for their sellers are based on something called a "completion rate" - basically it's calculated based on all of a bookseller's transactions, minus transactions that result in a refund or return. I don't think I'll be shopping with that site again, which is a shame since I felt like I was actually helping support small booksellers by using it. Ebay it is, then.
From:(Anonymous)
Date:December 22nd, 2009 04:03 am (UTC)

Indoo.com is useless.

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I ordered a book item in August, 2009, from Allnewbooks, through Amazon, which Amazon passed onto Indoo.com to handle. After two months the item hadn't arrived, after which I e-mailed Indoo about it. They apologised and said they would send another copy the following day. After a month the replacement copy hadn't arrived so I contacted them again, this time requesting a refund, which, eventually, I got.

On all previous occasions, when Amazon had actually conducted the transaction, I'd never experienced a problem - everything was always delivered promptly and in good order. Only on this occasion. when Indoo was put on the case, did I experience hassles. Frankly, I don't believe Indoo ever sent this item. While they did eventually refund my money they had use of it - interest free - for over three months and gave me nothing for it.

Never again will I make a purchase from Allnewbooks or Indoo.com. It's not worth the aggravation.
From:(Anonymous)
Date:March 25th, 2010 10:04 pm (UTC)

Allnewbooks

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I ordered a book on March 5th. 20010. They gave me from March 12th until March 29th to be delievered. And yes I know I still have three more mailing days (Friday, Saturday and Monday.) For it to be delievered. But I also on the same day ordered other things (not from them though.) But Allnewbooks was the nearest to my home state. That being Delaware and they are based in New Jersey.One of my other purchases was coming from Washington State and I recieved that one 6 days after placing the order for it.

I just don't understand why something from New Jersey is taking so long.Their package should have been one of the first one I got. And I am giving them time at least the next three mailing days.

Thank you for allowing me to vent.

Marsha
[User Picture]
From:nancylebov
Date:March 26th, 2010 01:47 am (UTC)

Re: Allnewbooks

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No problem, and best of luck with getting your book.
From:(Anonymous)
Date:October 26th, 2010 01:02 pm (UTC)

No problems with my order.

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I had no probs wth my order.

I have had the same issue.My order was returned back to them with a postage due.They emailed me a refund would be minus postage and restocking fee and it is their return policy.i guess they must be specifying it on Amazon.com.

so all is well!!i got my refund!
From:(Anonymous)
Date:November 11th, 2010 06:52 pm (UTC)

Failed Refund for slow textbook order-Will Never Order Again

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I ordered a textbook from this company, through Barnes and Noble. They started out sending my textbook to me too late for my class. It took 14 days for me to get the book. (Amazon.com always ships to me in 3-4 days.) I returned textbook un-opened to Indoo.com, on September 14, 2010. I have been sending emails and only get the same automatic response from them. It is now November 11, 2010 and I have not received my $123.00 refund for my returned textbook. I have emailed them with my disgust and dis-satisfaction, to no avail. I had a hard time finding a number to call, they will not post a number to reach them on their website. I found it on the BBB rating webpage. I have called this number and left a message. I will call again and again, if no restitution of fund, I will contact the BBB and continue to pursue this. As I email to them, I will never, never order anything from this company again. If anyone needs the number to call Indoo.com it is, 732-382-2600. Thanks, Elaine
From:(Anonymous)
Date:November 11th, 2010 06:55 pm (UTC)

Failed Refund from Indoo.com-Will Never Order Again

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I ordered a textbook from this company, through Barnes and Noble. They started out sending my textbook to me too late for my class. It took 14 days for me to get the book. (Amazon.com always ships to me in 3-4 days.) I returned textbook un-opened to Indoo.com, on September 14, 2010. I have been sending emails and only get the same automatic response from them. It is now November 11, 2010 and I have not received my $123.00 refund for my returned textbook. I have emailed them with my disgust and dis-satisfaction, to no avail. I had a hard time finding a number to call, they will not post a number to reach them on their website. I found it on the BBB rating webpage. I have called this number and left a message. I will call again and again, if no restitution of fund, I will contact the BBB and continue to pursue this. As I email to them, I will never, never order anything from this company again. If anyone needs the number to call Indoo.com it is, 732-382-2600. Thanks, Elaine
From:(Anonymous)
Date:January 19th, 2011 09:34 pm (UTC)

How did you get a refund?

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I'm currently going through the same thing, but I can't find a phone number anywhere. How did you go about getting your refund?
[User Picture]
From:nancylebov
Date:January 20th, 2011 12:42 am (UTC)

Re: How did you get a refund?

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I can't remember-- it's been 5 years or so. I think they sent it spontaneously.

Their service may have gotten worse.

You could try emailing them.
From:jwill2222
Date:October 21st, 2011 12:41 pm (UTC)

allnewbooks.com indoo.com abebooks.com

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These people will not reply to email requests for tracking information, nor will they provide any status as to my purchase. It appears that they do not care for customers. Now, they refuse to give me a refund! Below is the contact information for the several names under which this company does business: Abebooks.com or allnewbooks.com or Indoo.com 22 C Cragwood Rd Avenel, NJ, U.S.A. 07001 1-800-315-5335 I filed a complaint online with the BBB in Avenal, NJ. It took me little more than 4 or 5 minutes to complete the form. The local BBB will investigate! This may be your best option if you are running into difficulties as I did. Good luck, Jessica Will
From:jwill2222
Date:October 21st, 2011 12:42 pm (UTC)

abebooks.com or allnewbooks.com or indoo.com

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These people will not reply to email requests for tracking information, nor will they provide any status as to my purchase. It appears that they do not care for customers. Now, they refuse to give me a refund! Below is the contact information for the several names under which this company does business:

Abebooks.com

or

allnewbooks.com

or

Indoo.com

22 C Cragwood Rd
Avenel, NJ, U.S.A.
07001
1-800-315-5335

I filed a complaint online with the BBB in Avenal, NJ. It took me little more than 4 or 5 minutes to complete the form. The local BBB will investigate! This may be your best option if you are running into difficulties as I did.

Good luck,
Jessica Will
From:phillippa10
Date:June 14th, 2013 11:48 pm (UTC)

indoo.com

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I've had a disgusting experience with Indoo.com and will reiterate what others have said on their reviews: have nothing to do with these people, they pass the buck and blame Amazon for their faults. They ignore queries and disregard customer wishes, while responding to emails with automated responses. I would boycott Amazon as a result of my experience, but fortunately Amazon went to no end of trouble and were able to assist me in the end.
Phillippa Ulenberg, PhD Candidate University of Waikato, free-lance composer and writer.
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